Silicon Valley High School
Support: Frequently Asked Questions

We are always happy to answer your questions. For your convenience, some of the answers to the most frequently asked questions are provided below. If your question is not answered below, please contact us through the chat box that pops up at the bottom of the page or through the Contact Us page.

Questions from Students & Parents:

  • Do classes meet on a specific day and time? No, all the courses are self-paced. The courses can be taken any day, any time.

  • Are summer courses available? Yes, our courses are available online 365 days a year. You can enroll and take our courses over the summer, or any time.

  • Does SVHS offer a high-school diploma? Currently, students graduate and earn their high school diplomas from their own high school institutions. Here at SVHS we offer individual courses to be merged with the student's high-school transcript. Diplomas are generally issued by the student's own high school. Upon completion of a course, a student receives a certificate of completion from SVHS. If the student is looking to use a course as credit for graduation from high school, the student's school must agree to accept the SVHS certificate. This is done on a school-by-school basis.

  • Are the courses restricted to high school students? No. The courses are available to anyone, any time. In fact, we have adults taking our courses, middle school students and anyone is welcome to enroll on an SVHS course.

  • How do I know if my school will accept SVHS courses as credits? We suggest you check with your school counselor. Your counselor is welcome to contact us if he/she has any questions.

  • Will I receive a certificate of completion? Yes. The certificate is emailed to you when you have successfully completed the course. You can forward the certificate to your school counselor; or you can request an official record of course completion to be sent to your school: Request a Record of Course Completion.

  • Does SVHS provide a transcripts? We can provide you with a certificate of course completion. Most students have the SVHS course merged onto their high school transcript to streamline their college application process. Request a Record of Course Completion.

  • Can we use your certificate of completion to apply to universities? Yes, but it is up to the specific college or university to accept the certificate. We recommend that you confirm with your school if it will accept our courses because our certificate of completion should be merged with your school's transcript and this will streamline your college application process.

  • What does my school need to do in order for my SVHS course credits to be accepted by the University of California? If you are looking for your course to be accepted for credit at one of the colleges in the University of California system, you need to have your high school register on the University of California website here and then go ahead and adopt our courses.

  • What is your college board (CEEB) code? Silicon Valley High School is registered as a private secondary school with the California Department of Education with CDS code: 44 75432 6147417. We do not have a CEEB code at this time, but expect to have one shortly. At this point, you should request that your record of course completion from SVHS be merged with the transcripts of your school. From there, you can submit your transcripts under the CEEB code of the school you are enrolled in. If your school has a policy against merging the transcripts, you can send our certificate of course completion to the college separately.

  • How do I submit SVHS Certificate to a California State University (CSU)? Here are the steps that you need to go through if you want to submit our certificate to a CSU. Use CSU mentor: www.csumentor.edu and start the application process, when you reach the high school information page, please take the following steps:

    1. Under “Other High Schools”, click "Add a High School".
    2. Enter the name: Silicon Valley High School in the search bar. Click "Find".
    3. It will come back as not found.
    4. Enter the name two more times.
    5. After third attempt, you’ll see a new link that say’s “Not on List”
    6. Click “Not on List” and you’ll see a window.
    7. Enter the name: Silicon Valley High School then select Next.

  • Is a 10 credit course the equivalent of a two semester (full year) course? Yes. A 5 credit course is the equivalent of a one semester (half year) course, and a ten credit course is the equivalent of a two semester (full year) course.

  • Are your courses suitable for recovering a subject that a student has failed? Yes, they are often used by students to catch up on credits. You might want to check with your school counselor that your school will accept our courses for catch up credits.

  • How many days per week is the class offered and at what time? The courses are available online 24 hours a day, 7 days a week. They're self-paced courses, so the students can take them in their own time and at their own pace.

  • Are tests online? Yes, the tests are incorporated into the online courses.

  • Is there a textbook? The materials are all provided within the online course. The materials comprise videos, readings and other materials. No textbooks are required.

  • How does the online course work? Students log in to the course, they watch videos, view reading materials, take quizzes, submit assignments, take tests and they take a final. Once all the tests, assignments and finals have been completed, the student earns a grade and receives a certificate of completion online

  • Is the final multiple choice? Yes, the final is multiple choice and has a 3 hour time limit. Quizzes are not timed and are designed to reinforce what you have learned.

  • How long does it take to complete a 5 credit course? It depends on how quick the student is able to move through the material and how many hours per day the student spends on the course. A diligent student that allocates several hours a day to studying can complete a course within a matter of weeks.

  • Can we just take the second semester of Algebra 1? Yes. Algebra 1 Part 1 covers the first semester, Algebra 1 Part 2 covers the second semester. They are each 5 credit courses. We have divided the core courses into two semester parts, which can be taken separately.

  • Do your courses have teacher support? How are the courses graded? Yes, all our courses are teacher-supported. Assignments are submitted to SVHS teachers, and instructions are provided within the course.

  • Are all the lessons in your courses video-based, or are some of them text based? Nearly all of our lessons have a video component with a reading component to help students get a deeper understanding.

  • How long do students have to complete the courses? A student has up to a year to complete a course. The courses are all self-paced, students work at their own speed and should easily be able to complete the course in this timeframe.

  • Do you send the certificate of completion direct to the students' current school? When a student finishes a course, a certificate of completion is emailed to the student's email address. We encourage the student to forward the certificate to the school they are enrolled in. If the school requires a certificate directly from SVHS then the school or student can submit a request. Records of course completion can be requested here: Request a Record of Course Completion.

  • Is Chemistry eventually going to be University of California approved A-G? We have submitted Chemistry for A-G approval. Biology is already approved.

  • My school requires me to provide a grade update for a course I take online so they can monitor my progress. Do you provide a grade update? How do I get it to my school? You can view and print your grade at any time. Login to your account, click on your course, then under the administration block click "Grades". You can print your grade and turn it in to your school, or take a screenshot and email that to your school. Alternatively, your counselor can create an account with SVHS to monitor your progress. Discuss with your counselor these options, and contact us if you need help.

  • Are any of the math courses appropriate for middle school students? Yes, if the 8th grade student is ready for high school math.

  • How much do your courses cost? Our mission is to provide quality, personalized, affordable and ever-improving educational paths for all students to pursue their ambitions. Please click on a course in our our Course Catalog page for the price of a patricular course.

  • I don't have a PayPal account, can I pay with a debit or credit card? A PayPal account is not required. PayPal provides alternative payment methods, you can use a debit or credit card. Click on the button "Send payment via PayPal" and choose "Pay with debit or credit card".

  • When setting up the account and payment information, how does the enrollment name work? Is it the child's name and if so how does that work with the payment method which would be in the parent's name? Please create an account for your student with SVHS, the account needs to be in the student's name as the system will provide the student with a certificate of completion and it will pull the name from the account details. After your student has account with SVHS you will be able to enroll him/her on a course. We use PayPal to process our transactions. You can either pay with a PayPal account if you have one, or there is an option to use a credit/debit card to complete the purchase. During the check-out process you provide your payment details.

Questions from Counselors & Other Educators:

  • How do I incorporate SVHS A-G (University of California) courses into my school's catalog? Go to the UCOP Course Management Portal, log in to your school's course list, click "Adopt an online publisher course" and select Silicon Valley High School from the dropdown list of a-g approved online publisher courses and choose the course you wish to add from the A-G approved course list.

  • How do I know which courses are University of California A-G approved? A-G approved courses are marked with a check mark in the SVHS catalog. Alternatively, you can visit the University of California website here.

  • Is SVHS a WASC accredited school? Not at this time. We provide online courses that traditional schools incorporate into their own curricula.

  • Are you NCAA accredited? We are not NCAA approved at this time.

  • Are you accredited? Not at this time. We provide online courses that traditional schools incorporate into their own curricula. Many of our courses have been approved by the University of California under the A-G program.

  • How do I know the student successfully completed the course? The student receives an email with an attached certificate of completion once the student has completed the course and earned a passing score. If you would like confirmation from SVHS please contact us. You can also monitor the progress of your students through your own SVHS account (see below).

  • How do I monitor the progress of our students in your courses? You can request to have a Counselor role with SVHS and monitor your students progress and grades. First, you will need a SVHS account. Go to lms.svhs.co to set up an account. Once you have an account contact us, and we will coordinate the set-up with you.

  • Are your final exams proctored? By default our exams are not proctored. However, if a school or program prefers that our final exams be proctored, we can accommodate that request and modify the final exam for their students, whereby students cannot access the final without a password. We provide the password to an administrator of the school, and the school's proctor enters the code to initiate and supervise the exam. Contact us if you want to proctor your students final exam, and we will work with you to coordinate the proctoring arrangements.

  • I am the high school coordinator. Do you have instructors for your courses, or do we have to provide the teachers? We have credentialed teachers to develop and support our courses. We characterize our courses as "teacher-supported" rather than "teacher-led" because the courses are self-paced, students work at their own speed and there are no deadlines set by our teachers. Student assignments are graded by our teachers online, and students are provided with feedback and guidance directly from our teachers. Students that take SVHS courses submit assignments to SVHS teachers. However, if you would prefer for students to submit the assignments to your own teachers, that can be accommodated. Is credit card information secured on your website?The pages that collect credit card and sensitive information are operated by PayPal and encrypted with secure socket layer (HTTPS). We don't collect or store any credit card information on our site. Along with more than 80,000 other learning institutions, we use an industry-standard learning management system called Moodle which has a PayPal plug-in that takes care of the payments using PayPal's SSL and security system. Our site simply receives a message from Paypal that payment has been collected--all the credit card information is stored by Paypal using their security systems and is never exposed to us.

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